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Data Policy

FAETHON SA fully respects the personal data of its consumers and partners and ensures that the Company complies with the provisions of the new General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

This statement aims to inform consumers and partners of the Company about how the company collects, uses and protects personal data. The company reserves the right to make any changes and corrections to this statement, so we invite you to refer to this page at regular intervals to check this and new, additional information and any changes.

CUSTOMER SERVICE

In case you contact the company's customer service by phone, email, by filling out an online form or through the company's social media in order to submit a question or complaint, we register your question / complaint in the company's customer database and collect your contact information (eg name, address, telephone number, e-mail).

We collect the above data in order to answer your question / complaint and we proceed to delete them as soon as we complete their management. In any case, we do not retain your above personal data for a period of more than two years.

PARTICIPATION IN COMPETITIONS

In case you take part in a competition of the company through its website or through social media, we will collect the contact details of the winner of the contest (eg name, address, telephone number, e-mail) in order to contact him to send his prizes. We will delete this data once the delivery of the prizes is completed. In any case, we do not retain your above personal data for a period of more than two years.

SEND CVS

In case you send your CV to the company, we will be informed of the information you sent us through your CV. We will use this data in order to examine your application for employment in the company and in order to contact you about your possible employment in it. In any case, we will not retain your above personal data for a period of more than two years.

INTERACTION THROUGH SOCIAL MEDIA

In case you contact us through the company's social media by posting a comment or sending a message, liking, participating in company competitions, etc., we will receive information such as your username, profile photo, place where you live, email, gender, etc. in order to respond to your messages, count the number of our consumers and enable you to participate in the company's competitions.

For more information on the protection of your data, you should be informed about the social media protection statements.

The company also uses the media to serve ads, based on the information collected by the social media platform. FAETHON SA does not have access to this information and has no jurisdiction over it. For more information on the protection of your data, you should be informed about the social media protection statements.

PERSONAL DATA OF MINORS

FAETHON SA does not knowingly collect personal data of minors without appropriate consent from the person who has parental responsibility over the child.

SATISFACTION OF OUR CUSTOMERS' RIGHTS

FAETHON SA ensures the exercise by you of your rights according to the General Regulation EU 2016/679, by sending an e-mail to sales@faethon.eu address. In particular, you can exercise the following rights:

  • The right to access your data.
  • The right to rectification and the right to delete your data.
  • The right to restrict the processing of your personal data.
  • The right to portability of your data.
  • Your right to object to the processing of your data.
  • The right to lodge a complaint with the competent supervisory authority in case of unlawful processing of personal data.

In case you exercise any of the above rights, the Company will respond within one month, unless your request is particularly complex or there are a number of similar requests.